Frequently Asked Questions
Clear, candid answers about safety, consent, verification, events, and more — built for an inclusive swinger & couples community.
Getting Started & Accounts
How do I create an account?
Click “Join Free” and follow the prompts to set up your profile. You can register as a couple or single, add a short bio, define preferences and boundaries, and upload a few photos. We recommend starting with at least one clear profile picture and a concise introduction.
Can couples share one account?
Yes. Couples can share a single account to coordinate messages and matches together. Add both partners’ details to your profile and specify what you’re seeking (e.g., couples, single women, single men, or poly arrangements).
What profile details are most important?
Be authentic and clear. State relationship status, interests, boundaries, and preferred dynamics (e.g., soft swap, full swap, threesome, poly, kink‑friendly). Transparent expectations help you connect with compatible members faster.
Verification & Privacy
Do you verify profiles?
We offer multi‑step verification to reduce fake accounts. You can submit simple verification materials (like a brief selfie check) and enable additional privacy controls to keep sensitive details protected. Verified badges help others trust your profile.
How is my privacy protected?
Your privacy matters. You control who sees your photos, can blur or hide certain images, and choose what details are public. Messaging is protected by secure transport, and we never share your private data without consent.
Can I hide my profile from search engines?
Yes. Enable visibility controls in your profile settings to limit discoverability. You can also restrict who can message you or view certain albums based on relationship type or verification status.
Safety, Consent & Etiquette
What does consent‑first mean here?
Consent is non‑negotiable. Always ask before escalating intimacy, respect boundaries without pressure, and be prepared to adjust plans. Clear, enthusiastic agreement from all involved parties is required at every step.
Any safety tips for first meetups?
Start with a video chat or public meetup, share expectations in advance, and consider aftercare. Keep communication open during and after the encounter. Trust your instincts and never hesitate to end a meeting if something feels off.
How are reports handled?
We take reports seriously. Use the “Report” function on profiles or messages. Our team reviews issues promptly and may warn, suspend, or remove accounts that violate community standards.
Membership & Pricing
Is it free to join?
Yes. Creating an account is free. Optional premium features may unlock enhanced visibility, advanced filters, or priority messaging. You can explore the platform first and upgrade only if it suits your goals.
What premium features are available?
Premium may include boosted profile placement, expanded search filters, read receipts, larger albums, and event perks. We keep pricing transparent in your account’s billing section.
Can I cancel anytime?
Yes. You can manage or cancel your membership in billing settings. If you cancel, access continues until the end of the billing cycle. Some purchases may be non‑refundable depending on usage and policy.
Events & Clubs
Do you host events or parties?
We list community‑run events and clubs so you can discover local meetups and parties. Always review event rules and consent guidelines, and contact hosts if you have questions about dress code or expectations.
How do I find events near me?
Use location filters and event search to browse by city, date, or theme. Many hosts offer regular gatherings and newcomer nights. RSVP early and follow the code of conduct posted by organizers.
Are there etiquette guidelines?
Yes. Be courteous, maintain hygiene, ask permission before touching, and respect “no” immediately. Avoid intoxication that impairs judgment, and follow all house rules.
Search, Matching & Messaging
How does matching work?
We consider preferences, boundaries, relationship types, location, and interests to surface compatible profiles. Fine‑tune your search with filters like age range, distance, verification status, and lifestyle interests.
How can I improve my response rate?
Write polite, specific openers based on the person’s profile. Share what you’re seeking, mention boundary alignment, and propose a simple next step (video chat or coffee). Avoid copy‑paste messages and respect declines.
Can I control who can message me?
Yes. Use message filters to allow only certain relationship types, verified members, or proximity ranges. You can mute or block accounts anytime, and report harassment immediately.
Mobile App & Website
Is there a mobile app?
We offer a mobile‑optimized experience across devices. Visit the App page for store options and details. Core features — messaging, search, and profile management — work smoothly on mobile browsers too.
Do mobile and desktop have the same features?
Most features are consistent across platforms. Some advanced features may be web‑only or app‑only depending on performance or policy constraints, but we aim for parity wherever possible.
What if I have issues on mobile?
Clear cache, update your browser or app, and check your connection. If problems persist, contact support with device details, OS version, and screenshots.
Payments, Billing & Refunds
Which payment methods are supported?
We support common payment methods based on your region. Check the billing section for current options. Your payment data is processed securely.
Do you offer refunds?
Refunds depend on usage and policy. If you believe a charge is in error, contact support promptly. We review refund requests case‑by‑case to ensure fairness.
How do I view invoices?
Invoices and billing history are available in your account. You can download receipts and adjust your membership plan at any time.
Community & Moderation
How are community rules enforced?
We balance safety with openness. Rule violations may result in warnings, restrictions, or account removal. Repeat offenders or serious violations trigger stronger action to protect members.
How does Swing Lifestyles compare to other platforms?
We focus on consent, verification, and privacy controls with a couples‑friendly approach. Other platforms may prioritize different features; evaluate what fits your goals and comfort. We encourage transparent profiles and respectful communication everywhere.
Where can I get help?
Visit the Help Center or contact support via chat or email. For urgent issues, include screenshots and detailed context to speed up resolution.
Still have questions?
We’re here to help — explore the Help Center or join the community now.